About The Shopping Cart
RETAIL THERAPHY, REFINED
We offer a curated mix of brand-new and preowned fashion — from everyday staples to luxury designer pieces — all selected for style, quality, and individuality.
A SHOPPING EXPERIANCE YOU CAN TRUST.
We make shopping simple and transparent, with detailed descriptions, accurate imagery, and honest pricing. All designer items are pre-authenticated. Certificates can be arranged through a trusted third party, if needed.
LIFE HAPPENS BUT YOU CAN STILL GET THE BAG, THE SHOES AND EVEN THE DRESS!
We take pride in sourcing stylish pieces at great value. We believe in long-term relationships over quick sales, keep our packaging as sustainable as possible, and offer customised Lay-Bys with no interest. What you see is what you pay.
Frequently Asked Questions
WHAT IS THE CONDITION OF YOUR PREOWNED ITEMS?
In addition to brand new items, we also offer carefully curated pre-owned pieces. Please note that pre-owned items may show minor signs of wear, even if unused. This can occur due to storage or other factors.
We encourage you to review the product descriptions, prices, and images for detailed information on each item's condition. If you have any questions, please don’t hesitate to contact us — we’re always happy to help.
DO YOU HAVE A SHOWROOM?
We operate exclusively online—no physical showroom or collection point. All communication is handled via email, phone, WhatsApp, or social media.
If you'd like more info about a specific item, you’re welcome to reach out at any time.
CAN I COLLECT MY ORDER?
We do not offer in-person collection. All orders are delivered directly to your door, with full tracking details provided for your convenience.
DO YOU OFFER LAY-BY?
Yes, we do! We offer flexible Lay-By options starting from R1000. Choose between our standard 3-month plan or a custom plan designed around your needs.
Standard Lay-By:
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Minimum purchase amount: R1000
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Immediate deposit required: 25%
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Balance: Pay the remaining amount over 3 months.
Custom Lay-By:
Need more flexibility? We’ll work with you to create a personalised Lay-By plan.
To set up a Lay-By, simply email us and we’ll take care of the rest.
Delivery:
Once your Lay-By is fully paid, your item(s) will be scheduled for delivery.
Cancellation Policy:
If you cancel your Lay-By before completion, a non-refundable R250 handling fee will apply to cover administrative costs.
Returns:
Lay-By purchases are not eligible for returns or exchanges, due to the extended holding period which prevents us from reselling the item.
For full details, please refer to our Returns Policy.
HOW DOES DELIVERIES WORK?
Local Deliveries (within South Africa):
All local orders are delivered via The Courier Guy, though alternative trusted couriers may be used when necessary.
Delivery timeframes depend on your location and may be affected by public holidays or peak shopping periods.
International Orders:
For international shipping, please contact us to request a quote.
Your shipping quote will be calculated based on your delivery address, the weight of your parcel, and the contents of your order.
Once the payment reflects, your order will be released for shipping. We will provide you with the full waybill and order details via email.
WHERE CAN I GET MORE DETAILS ON AN ITEM ADVERTISED?
The product descriptions on The Shopping Cart provide detailed information along with clear images of each item to help you make the best choice. You can also browse our full product catalogue anytime at https://www.theshoppingcart.co.za/ to explore all available items.
For more information or any queries, please contact us via email or any of the other communication channels we have shared below:
Email: theshoppingcart.za@gmail.com
Whatsapp: 072 200 2666
Facebook:The Shopping Cart
LinkedIn: The Shopping Cart South Africa
Instagram: theshoppingcart_za
TikTok: theshoppingcart_za
WHAT ARE YOUR OPERATING HOURS?
Monday to Friday 9am - 18:00pm
Saturday 9am - 13pm
Public holidays - Closed
We also work flexi hours so we may respond outside of business hours.
DO YOU SELL ON BEHALF OF THE PUBLIC?
Yes, we do offer consignment! This means we stock items on behalf of the seller and take a commission only once the item is sold.
When we are open to accepting new consignments, this will be announced on our social media platforms — so be sure to follow us for updates.
Please note: Only items in very good or excellent condition will be considered.
Returns Policy
We want you to love what you ordered! If you're not completely satisfied, here's how returns work:
Eligibility for Return:
Items may be returned for a full refund of the purchase price paid, provided that:
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The original labels, tags, and/or stickers are still attached
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The item is in its original condition as supplied
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All seals are intact (if applicable)
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All accessories and extras originally provided are included
Return Request Timeline:
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Return requests must be made within 3 days of delivery
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To request a return, please email: theshoppingcart.za@gmail.com
Return Shipping:
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All return shipping costs are the responsibility of the buyer
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Items returned not meeting the above conditions will be sent back to the purchaser at their cost
Items Not Eligible for Return:
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Lay-By purchases
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Sale or clearance items
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Swimwear, underwear, bodysuits, and other intimates (due to hygiene reasons)
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Items specifically marked are not eligible for return
Terms & Conditions
Placing Orders:
You may place orders for items listed on our website, which The Shopping Cart (TSC) may accept or decline at our discretion. Please note that stock is limited and subject to availability.
We take all reasonable steps to update our website to reflect accurate stock levels. However, we cannot guarantee the availability of any item. If an item becomes unavailable after you’ve placed your order, we will notify you and offer a refund or store credit for the amount paid.
Product Information & Pricing:
We make every effort to ensure that the item descriptions, pricing, availability, and delivery charges displayed on our website are accurate.
However, should any errors occur — including pricing mistakes or incorrect product details — we are not liable for any losses or claims resulting from such errors. In the case of a pricing error, you will be refunded any amount already paid, or the matter will be resolved in accordance with our Returns Policy.
Website Use Disclaimer:
Your use of this website is entirely at your own risk. The Shopping Cart is not liable for any loss, damage, or expense resulting from your use of the website or reliance on any information contained herein.
Privacy Policy
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at theshoppingcart.za@gmail.com