About The Shopping Cart
SOUTH AFRICA’S ONLINE DESTINATION — YOUR ONE-STOP FASHION SHOP
We offer both brand-new and preowned fashion and accessories — from authentic designer labels to everyday favourites — all selected for style, quality, and individuality.
A SHOPPING EXPERIENCE YOU CAN TRUST.
We make shopping simple and transparent, with detailed descriptions, accurate imagery, and affordable pricing. All designer items are pre-authenticated, with certificates available upon request through a trusted third party if needed.
SUSTAINABLE FASHION, DONE PRACTICALLY.
Whenever original packaging is not available, we keep waste to a minimum by using clean, recycled boxes and bags to pack your order — a simple step toward less waste and a cleaner South Africa.
LIFE HAPPENS BUT YOU CAN STILL GET THE BAG, THE SHOES AND EVEN THE DRESS!
We take pride in sourcing stylish pieces at great value. We believe in long-term relationships over quick sales. We offer customised Lay-Bys with no interest because fashion should not break your budget. If you love something, talk to us — we will work with you to make it work.
Frequently Asked Questions
WHAT IS THE CONDITION OF YOUR PRELOVED ITEMS?
In addition to brand new items, we also offer carefully curated pre-owned pieces. Please note that pre-owned items may show minor signs of wear, even if unused. This can occur due to storage or other factors. We encourage you to review the product descriptions, prices, and images for detailed information on each item's condition. If you have any questions, please don’t hesitate to contact us — we’re always happy to help.
DO YOU HAVE A SHOWROOM?
We operate exclusively online—no physical showroom or collection point. All orders are delivered directly to your door, with full tracking details provided for your convenience. All communication is handled via email, phone, WhatsApp, or social media. If you need any assistance, please feel free to reach out.
WHERE CAN I GET MORE DETAILS ON AN ITEM ?
The product descriptions on The Shopping Cart provide detailed information along with clear images of each item to help you make the best choice. You can also browse our full fashion and accessories product catalogue anytime at The Shopping Cart to explore all available items.
For more information or any queries, please contact us via email or any of the other communication channels we have shared below:
WHAT ARE YOUR OPERATING HOURS?
Monday to Friday 9am - 18:00pm
Saturday 9am - 13pm
Public holidays - Closed
We also work flexi hours so we may respond outside of business hours.
Lay-by
We offer flexible Lay-By options starting from R1000. Choose between our standard 3-month plan or a custom plan designed around your needs.
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Minimum purchase amount: R1000
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Immediate deposit required: 25%
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Balance: Pay the remaining amount over 3 months.
Need more flexibility? We’ll work with you to create a personalised Lay-By plan.
To set up a Lay-By, simply email us and we’ll take care of the rest.
Delivery:
Once your Lay-By is fully paid, your item(s) will be scheduled for delivery.
Cancellation Policy:
If you cancel your Lay-By before completion, a non-refundable R250 handling fee will apply to cover administrative costs.
Returns:
Lay-By purchases are not eligible for returns or exchanges, due to the extended holding period which prevents us from reselling the item.
For full details, please refer to our Returns Policy.
Deliveries
Local Deliveries (within South Africa):
All local orders are delivered via The Courier Guy, although alternative trusted couriers may be used when necessary.
Delivery timeframes depend on your location and may be affected by public holidays or high-volume shopping periods.
International Orders:
Shipping quotes are calculated based on your delivery address, the weight of your parcel, and the contents of your order.
Once payment for your order has cleared, we will generate a shipping quote and email it to you together with a secure payment link. Your order will be released once the shipping fee has been paid in full. You will also receive your waybill number and full order details via email.
Please note that The Shopping Cart is not liable for any delays, customs issues, duties, taxes, or losses that may occur after the parcel has left our premises. Customers are responsible for ensuring compliance with import regulations in their country.
If you would like shipping insurance added to your parcel, please let us know in advance so it can be included in your initial shipping quote.
Due to the nature of international deliveries, returns are not accepted on international orders.
Consignment Stock
In addition to purchasing stock ourselves we also offer consignment selling. We stock items on behalf of a seller and take a commission on the final selling price - only once the item is sold.
When we are open to accepting new consignments, we announce it on our social media platforms — so be sure to follow us for updates. Please note: We do not accept all pieces offered and we only consider items in very good or excellent condition.
Returns Policy
We want you to love what you ordered! If you're not completely satisfied, here's how returns work:
Eligibility for Return:
Items may be returned for a full refund of the purchase price paid, provided that:
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The original labels, tags, and/or stickers are still attached
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The item is in its original condition as supplied
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All seals are intact (if applicable)
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All accessories and extras originally provided are included
Return Request Timeline:
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Return requests must be made within 3 days of delivery
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To request a return, please email: theshoppingcart.za@gmail.com
Return Shipping:
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All return shipping costs are the responsibility of the buyer
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Items returned not meeting the above conditions will be sent back to the purchaser at their cost
Items Not Eligible for Return:
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Lay-By purchases
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Sale or clearance items
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Swimwear, underwear, bodysuits, and other intimates (due to hygiene reasons)
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Items specifically marked are not eligible for return
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Due to the nature of international deliveries, returns are not accepted on international orders.
Terms & Conditions
Placing Orders:
You may place orders for items listed on our website, which The Shopping Cart (TSC) may accept or decline at our discretion. Please note that stock is limited and subject to availability.
We take all reasonable steps to update our website to reflect accurate stock levels. However, we cannot guarantee the availability of any item. If an item becomes unavailable after you’ve placed your order, we will notify you and offer a refund or store credit for the amount paid.
Product Information & Pricing:
We make every effort to ensure that the item descriptions, pricing, availability, and delivery charges displayed on our website are accurate.
However, should any errors occur — including pricing mistakes or incorrect product details — we are not liable for any losses or claims resulting from such errors. In the case of a pricing error, you will be refunded any amount already paid, or the matter will be resolved in accordance with our Returns Policy.
Website Use Disclaimer:
Your use of this website is entirely at your own risk. The Shopping Cart is not liable for any loss, damage, or expense resulting from your use of the website or reliance on any information contained herein.
Privacy Policy
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at theshoppingcart.za@gmail.com